Refund policy
Last updated: 08.11.2025
At Augusta Made, we’re committed to creating high-quality, personalized gifts while protecting both our customers and our business.
We strive to create pieces that will be cherished for generations. If you do wish to return your item, please review our policies for returns here:
1. Return Policy
Personalized & Custom Items
Because personalized products are made just for you — including items that are engraved, monogrammed, or otherwise customized — they cannot be returned or exchanged unless they arrive damaged or defective.
Non-Personalized Items
Non-customized items may be returned within 30 days of receiving your order.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
Email us at augustamade706@gmail.com to request a return.
Once your return is approved, we’ll provide a return shipping label and instructions.
Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can make it right.
Sale Items & Gift Cards
All sale items and gift cards are final sale and cannot be returned.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card company to process and post the refund.
If it’s been more than 15 business days since your refund was approved, email us at augustamade706@gmail.com.